Privacy Policy

Who this notice covers

Soul Spectrum by Shilpi is the business responsible for this main website and the services described here. This notice covers website visits and service enquiries. Shilpi is your contact for privacy questions at shilpipoddarr@gmail.com. Separately operated subdomain applications may have their own notices and data practices.

Browsing and regional prices

The hosting server estimates your country from your IP address to select INR prices for India and a separate USD price list elsewhere. The browser requests a country code from this website; it does not request your precise device location or contact an additional geolocation service. The result stays in the current page’s memory. VPNs and network routing can affect it; if detection fails, ask for a price quote.

The main website’s code has no analytics scripts, advertising trackers or account system. Fonts and images are served from this website. Hostinger processes technical information, such as IP addresses and request details, to deliver and protect the site. Hosting logs and provider retention are managed through the hosting service.

Session guide answers

The optional guide uses your selected preferences to suggest a starting point. It asks for no personal details. Answers stay in this page’s memory, are not sent to a server or saved in cookies or local storage, and are cleared when the page reloads. The suggestion does not determine eligibility or bind you to a service.

Why information is needed

We use enquiry details to answer your questions and arrange the service you request, booking details to deliver it, and payment references to manage records and resolve problems. Necessary technical processing helps deliver the website and protect it from misuse. You can browse without giving your name; withholding details essential to a particular service may prevent us from providing that service.

A booking does not subscribe you to promotional messages. If you separately request updates, you can ask to stop them by email; essential messages about an existing booking may still be sent.

Enquiries, bookings and service information

When you choose WhatsApp, the website prepares a message containing selected service or course details and the listed price. You decide whether to send it. Your name, contact details, appointment preferences and information you choose to share are used to respond, arrange and provide the service. Where relevant, this includes information you supply for a numerology consultation, such as a name or date of birth. You can ask what is needed before sharing it.

Payment confirmations and booking records may be used for reconciliation, accounting, refunds, complaints and applicable recordkeeping obligations. This website does not collect card numbers or process payments. Do not send card details, passwords, one-time passcodes, identity documents or unnecessary sensitive health information in an initial enquiry. Do not share someone else’s private information without permission.

Service providers and permitted disclosures

WhatsApp/Meta, email providers and any separately agreed call or payment provider process information under their own terms and notices. Their processing or storage may occur outside your country. Instagram, YouTube and Facebook are external links, not embedded feeds. Review a provider’s notice before using it.

We do not sell personal data. Information may be shared where necessary to arrange the agreed service, process a payment or refund, obtain professional advice, comply with law, respond to a valid legal request, or address fraud and safety concerns. This notice does not promise absolute confidentiality or legal professional privilege.

Retention and security

Enquiries and service records are retained only for as long as reasonably needed for the purpose for which they were collected, including completing services, handling disputes and meeting applicable accounting or legal obligations. Different record types may require different periods. You may ask about retention for your records. A necessary legal hold can delay deletion; third-party providers control their own retention and backups.

Online communications and third-party services cannot be guaranteed completely secure. Share the minimum needed, use a private device where possible, and contact us if you suspect misuse of information relating to your booking.

Children, recordings and feedback

Bookings are arranged by adults. A parent or guardian must make the enquiry for a course specifically offered to children and agree participation arrangements before providing the child’s information. Do not include a child’s personal details in an initial message. Contact us if a child has shared information without appropriate permission.

Recording a session requires prior agreement from everyone taking part. A booking is not permission to publish your image, identity or private messages. Separate permission is required before publishing identifiable feedback. The main website currently displays anonymous feedback excerpts. Contact us to request removal of feedback relating to you.

Your choices and privacy requests

Email shilpipoddarr@gmail.com to ask about your information, request access, correction or deletion, withdraw a permission you have given, or raise a privacy concern. We may reasonably verify your identity without requesting unnecessary information. Requests are handled in accordance with applicable law, and we will explain any lawful reason we cannot fully fulfil one. Withdrawing information needed to provide a service may prevent that service from continuing; the Refund Policy still applies.

A booking enquiry is not permission for unrelated promotional messages. You may ask us to stop optional messages. Necessary booking or legally required communications may still be sent.

Rights that apply in your location

Where applicable data-protection law gives you additional rights, these may include restricting or objecting to processing, receiving eligible information in a portable format, and complaining to the relevant supervisory authority. Conditions and exceptions depend on the law that applies, including the GDPR where applicable. Contact us using the email above; this notice does not narrow those rights.

Changes to this notice

The date above identifies this version. We will update this notice when website or service data practices change and provide any further notice or consent choice required by applicable law.