Cancellation & Reschedule Policy

Check before paying

Check your availability, the appointment timezone and the service description before payment. If you are unsure, ask Shilpi first. Payment is non-refundable for customer cancellations and change of mind, subject to the Refund Policy exceptions. Rescheduling changes the appointment; it does not reverse the payment.

How to change your booking

Contact shilpipoddarr@gmail.com or Contact on WhatsApp, giving your booking name, original appointment date and timezone, and the change you need. The timestamp of your message is used to assess notice; a delayed reply does not make a timely request late. Keep the message and ask for written confirmation of the new appointment.

Rescheduling with notice

You may reschedule once without a change fee by giving at least 24 hours’ notice before the confirmed start time. The replacement date is subject to mutual availability. If you cannot agree a replacement for a customer-requested change, the payment remains non-refundable subject to the exceptions in the Refund Policy. If Shilpi cannot provide the agreed service, the provider-cancellation rules below apply. Further or shorter-notice changes may be accommodated but are not guaranteed. Changes caused by Shilpi or a provider-side technical failure do not use your free reschedule.

Late arrival and missed appointments

Tell Shilpi as soon as you know you will be late or unable to attend. A session may still end at its original scheduled time so the next client is not delayed. Any extension requires agreement.

A missed appointment is not treated as work already delivered. However, customer cancellations and no-shows do not qualify for a refund once paid, subject to the Refund Policy exceptions and applicable law. A replacement slot for a late cancellation or no-show is not guaranteed. Repeated missed appointments may mean future booking requests are declined; this does not remove rights relating to an existing payment.

Changes due to unforeseen circumstances

Soul Spectrum by Shilpi may need to reschedule a class, workshop or individual session, including its date or start time, because of unforeseen circumstances such as illness, a family emergency, a power or internet outage, severe weather or another event outside reasonable control.

We will notify you through the agreed contact channel as soon as reasonably possible and propose an alternative date and time, with the timezone clearly stated. The replacement will be mutually agreed and confirmed in writing. There is no additional rescheduling charge, and the agreed session count, duration and course content will be preserved unless a change is separately agreed.

A change initiated by Soul Spectrum does not use your one permitted customer reschedule and is not subject to the customer’s 24-hour notice requirement. If you cannot attend the proposed replacement, please contact us to discuss another suitable time. If no suitable replacement can be agreed, or the service is cancelled or cannot be supplied, you may choose a refund for the undelivered portion under the Refund Policy. You do not have to accept a credit, and applicable consumer rights remain unaffected.

Connection and technical issues

Contact Shilpi promptly if a call cannot connect or is interrupted. Where practical and agreed, the session may reconnect, switch to a suitable format, or resume at another time. If Shilpi’s side cannot deliver the agreed service, you may choose completion, rescheduling or a refund for the undelivered portion.

If the problem is on your side, contact Shilpi promptly; a replacement is subject to availability. Customer-side connection issues do not by themselves create a refund entitlement, subject to the Refund Policy exceptions and applicable law. Significant disputes about what was delivered will be reviewed against the booking and the circumstances, subject to applicable rights.

Courses and written services

For a multi-session course, identify which future session or part of the course you want to change. The original session count and syllabus do not change unless agreed. Cancelling the remaining course is covered by the Refund Policy.

For written services, give notice before the agreed work begins where possible. Customer cancellation of paid written work follows the same non-refundable policy, even if work has not yet started, subject to applicable rights and the stated exceptions. Where an exception requires a refund, work actually completed is assessed against the scope and price allocation agreed before payment. An appointment-based 24-hour rule does not by itself define the delivery deadline for written answers.

Fair handling

Nothing in these policies excludes or limits rights, refunds, remedies or liabilities that cannot lawfully be excluded or limited. Mandatory consumer protections take priority over any conflicting wording.