Legal & Contact

Service and contact details

Name: Soul Spectrum by Shilpi
Contact: Shilpi
Email: shilpipoddarr@gmail.com
Contact on WhatsApp

Use these channels to verify a booking or payment request. Do not rely on an unrelated social-media account claiming to represent the service.

Complaints and resolution

Send a complaint to shilpipoddarr@gmail.com with “Complaint” in the subject, your booking or enquiry details, a description of the issue and the resolution you seek. Include only the minimum supporting information needed. For privacy concerns, please use “Privacy request” instead.

Consumer complaints will be acknowledged within 48 hours and addressed within one month, or sooner where applicable law requires. If further information is needed, we will explain what is needed and keep you informed. These handling commitments do not require you to wait before using an available statutory remedy.

Which policy to read

• Terms & Conditions — booking, payment, service scope and use of materials.
• Refund Policy — completed work, unused services and payment problems.
• Cancellation & Reschedule — timing changes, missed appointments and technical issues.
• Privacy Policy — personal information and privacy requests.
• Cookie Policy — browser storage and external services.
• Disclaimer — service limitations and professional advice.

Website and content concerns

For a broken or misleading link, suspected impersonation, or an ownership concern, email shilpipoddarr@gmail.com with the page address, a brief explanation and enough information to assess it. Where relevant, explain your connection to the material. We will review the concern and correct or remove content where appropriate.

Disputes and rights

We encourage a direct conversation to resolve a concern, without restricting access to a regulator, consumer forum, court or lawful payment-dispute process. Indian law applies to the terms subject to mandatory protections that apply to you.

Nothing in these policies excludes or limits rights, refunds, remedies or liabilities that cannot lawfully be excluded or limited. Mandatory consumer protections take priority over any conflicting wording.

Policy versions

These pages show their version date. The terms supplied and agreed for a confirmed booking apply to that booking; later website edits do not silently change it. These policies describe the main website and its listed services. Separately operated subdomains may have different terms.